Frequently Asked Questions
Everything you need to know about shopping with Smiffys
What are your shipping options and delivery times?
We offer standard, express, and next-day delivery options. Standard shipping typically takes 3-5 business days, while express orders are delivered within 1-2 business days depending on your location.
How do I return an item if it doesn't fit?
We offer a 30-day hassle-free return policy. Simply ensure the item is in its original condition with tags attached and use our online portal to generate a return shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' via Klarna.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Are your clothing items true to size?
Most of our items are true to size. We provide a detailed size guide on every product page to help you find the perfect fit, including specific measurements for bust, waist, and hips.
Do you offer international shipping?
Yes, Smiffys ships to over 50 countries worldwide. International delivery times and shipping costs vary by destination and will be calculated at checkout.